Common Solutions

Adobe reader DC will not open, roll back to 11
If adobe reader will not work roll back to aober reader 11. 1) Remove Adobe Reader DC fromAdd/Remove Programs (Control Panel)   2) Go to the Adobe Rea...
Thu, 7 Dec, 2017 at 10:21 AM
Cannot add new users/ log in with new accounts.
Issue: Each time a new user is made, when you log in it says cannot load user profile 1. Show hidden folders 2. Go to C:\Users 3. Change default to de...
Thu, 7 Dec, 2017 at 10:24 AM
Can not connect to drive
For Internal user Issues: cannot connect to drive 1) Is the server on? 2) Do the have security permission to see the drive?  3) Remove and re-add ...
Thu, 7 Dec, 2017 at 10:29 AM
Using 7zip
Here is a free program for an extra level of encryption. You can place a password on any file and then send as an attachment. Guide: https://www.yout...
Thu, 7 Dec, 2017 at 10:46 AM
Set up teams -
Requiremtens you must be licensed for teams and have an office 365 account you must have you password for your office 365 account 1) download ...
Fri, 3 Apr, 2020 at 8:47 AM
Zoom is muting
1.      Type in “Control Panel” in the Windows search window, lower left corner of the desktop. Open “Control Panel”. 2.      Navigate to “Hardware and Sou...
Wed, 29 Apr, 2020 at 4:58 PM
Printing in remote desktop.
1) From your local/ home computer please set the printer as your default printer. 2) right-click and press edit on you remote desktop window  3) g...
Mon, 4 May, 2020 at 10:01 AM
Battery stuck at 79 or 80% on HP laptop
The HP laptops have a power management system in the bios. It monitors your computer use, and limits the battery to 80% if the laptop appears to be use the ...
Tue, 8 Dec, 2020 at 8:48 AM
cache mode
Turn Cached Exchange Mode on or off Click File > Account Settings > Account Settings. Click the Exchange or Microsoft 365, and then click Chan...
Fri, 22 Jan, 2021 at 11:37 AM
Force close outlook
Step 1: User keyboard to input on “CTRL-ALT-DELETE” (please use CTRL+ALT+END if using a remote desktop) Step 1 screenshot.    Step 2: Click on  "Tas...
Wed, 3 Feb, 2021 at 11:57 AM