This only applies if they are on office 365 only! If they have an active directory on an on-premise server. Make the new user on the Active Directory first. Then wait 30 minutes and their username will appear in office 365, you can then pick this up from step 6. 


  1. In the Microsoft 365 admin center, go to User management, and select Add user.
  2. Enter the new user's First name and Last name. The Display name is filled in automatically, but you can change it.
  3. Enter a Username. This will be the new user's email address. If you have more than one domain, select the correct domain from the drop-down list.
  4. To have a password created automatically, select Auto-generate password.
  5. To require the user to change their password, select the Require this user to change their password when they first sign in check box.
  6. Select your location from the drop-down list, and then select the check box next to the subscription license you want the user to use. Select Next.
  7. Under Profile info, enter details about the user's job, department, office, and so on. (You or the new user can always add this information later.) Select Next.
  8. Review the user details. If you need to purchase an additional license for this user, you will see a notification on the review page. Select Finish adding, and then select Close.
  9. Verify that the user has been created successfully: in the Microsoft 365 admin center, in the left navigation pane, select users, then Active users. The new user should be listed, along with their assigned license.